Humach: Acquires InfinitAI
- The amount of the dealwas not disclosed
- InfinitAI will accelerate Humach’s vision for intelligent contact centers that combine both humans and machines to deliver improved customer experiences
- Then the acquisition follows the launch of Humach’s new website, which announced the next generation of AI-powered Digital Agents to their CX solution portfolio
- In conjunction with the deal, Paul Smith, CEO of InfinitAI, will become Chief Revenue Officer for Humach
- The company’s managed products and services designed to augment existing contact center models using collaborative intelligence
- To further enhance these capabilities, Humach has leveraged their partnership with cloud-based software companies to develop integrations into platforms
