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HomeBankingFirst Bank taps Backbase for engagement banking platform

First Bank taps Backbase for engagement banking platform

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  • First Bank Partnership with Backbase
    • First Bank, based in St. Louis, US, has implemented the Backbase Engagement Banking platform for a seamless, digital-first customer experience.
    • The family-owned bank, founded in 1910, operates in Missouri, California, and Illinois, offering commercial, retail, business banking, and mortgage services in Kansas.
  • Digital Transformation with Backbase
    • First Bank partnered with Backbase, a Dutch provider of digital banking solutions, for a unified approach to its services through the Engagement Banking platform.
    • Bala Nibhanupudi, EVP and CTO at First Bank, sees this as the final step in a comprehensive digital transformation journey, restructuring physical infrastructure, banking core, middleware, and CRM.
  • Platform Features and Integration
    • The Backbase platform enables integration of multiple technology solutions, including 13 cybersecurity and payments solutions.
    • Access to Backbase’s managed hosting services is provided, facilitating a centralized and efficient approach to technology.
  • Enhanced Customer Engagement
    • Customers can now engage exclusively through digital channels, breaking limitations imposed by physical presence.
    • The move aligns with Backbase’s focus on providing digital banking capabilities that surpass legacy systems, enabling speedier delivery of new products.
  • Global Adoption of Backbase
    • First Bank joins other global institutions like BRD in Romania, OCB in Vietnam, and Judo Bank in Australia, choosing Backbase solutions for their digital banking needs.

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