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HomeFinTechCurve Prioritizes Human Expertise over AI in Customer Experience Strategy

Curve Prioritizes Human Expertise over AI in Customer Experience Strategy

Date:

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Highlights:

  • Curve is focusing on human customer experience experts instead of AI solutions.
  • The recruitment drive targets professionals with a strong background in customer service.
  • This approach aims to enhance the quality of interactions in the financial services industry.

In a notable shift from industry trends, Curve is prioritizing human expertise in its customer experience strategy rather than relying on artificial intelligence. The company’s recruitment drive seeks to attract professionals with strong customer service skills, emphasizing the importance of personal interactions. This initiative highlights Curve’s commitment to providing a superior banking experience by leveraging human insights, aiming to set a new standard in financial services.

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